On February 5th, this comment was left by Saphire: "
Please contact customer service @ 1-800-560-8417 to get an RMA for a return. Please be advised that we do honor refunds. The addresses are different as we use different warehouses for shipping depending on your location. This is so it gets to you faster (1-3 days), so you have time to eval the product. It’s a really good e-cigarette kit.
Spinfuel is posting this scam alert in accordance to one of our main mission statements, to attempt to identify fraudulent eCigarette companies and to assist in disseminating this information so that potential customers can be made aware of the tactics being used by the eCigarette company.
Date: January, 2013
Company: Saphire Electronic Cigarettes
Address: Saphire E-Cigarettes
848 N. Rainbow Blvd. Suite# 4371
Las Vegas, NV 89107
Come on: You've Been Qualified For A-No-Cost E-cig Starter-Kit
Contact: Spam email
Email Address Used: _Andrea Massey_ Christopher_Henry@yowheeled.com
Synopsis: The usual BS used to get newbies to eCigarettes to try their “trial” offer for $4.95 (shipping)
Content of email:
You've Been Qualified For A-No-Cost E-cig Starter-Kit
Never again will you have to Worry About Nasty Tar, Harmful Chemicals, Gross Yellow Teeth or Stinky Bad Breath.
E-Cig Delivers Full Bodied, Bold Rich Flavor Exactly how it should be. Start 2013 with healthier lungs.
Use Below To Activate - (ONLY Valid January 16th)
The Scam: Terms & Conditions – Article 2
Terms & Conditions – Article 2
2. PURCHASING THE PRODUCT
Upon placing your first order for the Product you will be enrolled in the Company's Program. As a member in the Program, We will immediately send you a Starter Kit which includes one extended battery, one atomizer, usb charger, one pack of cartridges and an instruction manual and all you pay for is shipping and handling at a rate of $4.95 (USD).
In other words, upon enrollment in the Program, you authorize Company to charge your credit card $4.95 (USD). As a member in the Program, you have 14 days to try the Product (the .Trial Period. (sic) ). Please note that delivery time is subtracted from your Trial Period, and will reduce the number of days allocated to your Trial Period. If the Product is not right for you, call 1-800-887-0175 during the Trial Period, as long as you return the product in accordance with the time limit described in Section 4, Company will not charge you another dollar. Otherwise, at the end of your Trial Period, as a member in the Program, your credit card will be charged $99.67 (USD) for the Product you already received. Then 30 days from your initial order of the Product (and every 30 days thereafter), you will be sent a new supply of the Product containing 2 packs of cartridges, (A total of 10 cartridges) and your credit card will be charged $64.72 (the .Monthly Fee.).
In Plain English: The moment you place your order for this ONE BATTERY, ONE ATOMIZER, ONE PACK OF CARTRIDGES, you have a total of 14 days to receive the product, call the company to cancel (if you wish to cancel), get an RMA number and return to Saphire.
Should you decide to cancel and fail to cancel by the end of the trial period, (realistically about 2 days or less in your hands) you will be charged $99.67 AND the following month’s shipment in the amount of $64.72.
IF you think the Saphire eCigarette is the greatest thing you’ve ever tried you will be charged $99.67 for the TRIAL KIT. Each month you will be charged $64.72 for 10 prefilled cartridges.
Please alert anyone you know that is considering the switch from tobacco cigarettes to eCigarettes that this SPAM email from Saphire Electronic Cigarettes is going around.
Caveat Emptor and all that, but companies like this need to be called out. Do your part for the Vaping Community and spread this spam alert for Saphire Electronic Cigarettes as far as you can.