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SCAM ALERT: Vapex – The $99 Monthly Rip-off

SCAM ALERT: Vapex – The $99 Monthly Rip-off
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SCAM ALERT: Vapex – The $99 Monthly Rip-off

 

Did you know that ONE 10ML Bottle of eLiquid is equivalent to 55 packs of traditional cigarettes? No? According to Vapex, their eJuice is!

Scam Alert Spinfuel Alerts the public to Vapex eCigarttes Scam Alert Spinfuel Alerts the public to Vapex eCigarttes Scam Alert Spinfuel Alerts the public to Vapex eCigarttesScam Alert Spinfuel Alerts the public to Vapex eCigarttesScam Alert Spinfuel Alerts the public to Vapex eCigarttesHow would you like to pay $99.95 a month, plus shipping, for 40ML of Chinese-made eLiquid? Well, now you can! And it’s simple. Here’s all you need to do.

Sign up for the TryVapex Risk Free (yea, sure) 12-day “evaluation” period, with the moment of your order counting as the official evaluation count down clock. All you pay is just $4.95 when you place your first order, then, 12 days after you’ve placed your order your credit/debit card will be charged $99.95 plus taxing and shipping. 30-days after those 12-days you will once again receive 40ML (4x 10ML bottles and a 5-pack of disposable clearomizers).

If you’re lucky, and you receive the eGo starter kit with enough time left to cancel, you’ll jump through several hoops to do so. You can even keep this eGo starter kit for $49.95, plus taxes and shipping, as long as you’re able to get through to the company and put in writing your reasons you wish to cancel.

 

But wait, it gets even better. Vapex claims that the eGo battery (unknown mAh) will last the equivalent of 55 packs of cigarettes! I don’t know about you, but that’s pretty amazing. In addition, the Vapex eLiquid lasts 20 times longer than the competitions eLiquid! I’m telling you, these guys have found the miracle we’ve been waiting for!

 

 

2. AUTO SHIPMENTS AND BILLING



2.1 By placing your order you will be receiving a 12-day evaluation of Vapex for the price of $4.95 shipping and handling! Your order will be shipped via USPS Ground and you will receive 1 battery, 1 wall charger, 1 clearomizer (cartomizer that is clear so you can see the amount of liquid you have remaining), 1 bottle of e-juice (nicotine based liquid). We stand by our satisfaction Guarantee and our friendly customer service. You will also be enrolling into our convenient auto ship program once your evaluation expires. You understand that you are subscribing to a monthly shipment program and you will be charged $99.95 per month starting 12 days from today and every 30 days thereafter unless cancelled and will be receiving a 1 month supply of 1 box of clearomizers (5 packs) and four 10ml bottles of e-juice. You also understand that you can cancel at any time, subject to the provisions of section 3, without further obligation by calling 800.554.5447 Monday – Friday between the hours of 9am-6pm EST. Your transaction will appear on your credit card statement as TRYVAPEX.COM. You will receive your package within 2-4 business days or each payment. Please allow 2-4 Business days for your initial Starter Kit.

2.2 If you cancel during your evaluation period, prior to your first billing cycle, you will be charged $49.95 to keep the Starter Kit. First month’s billing cycle includes $49.95 for the Starter Kit and $50 for the auto shipment (4 bottle of selected E-juice and a 5 pack of clearomizers). This is at a discounted rate for your first month’s supply. Every 30 days thereafter you will be billed the regular price of $99.95 per month for the auto shipment. 

2.3 You authorize us to initiate a one-time charge to your credit card, as indicated, upon your purchase, a charge once your evaluation period ends of $99.95 ($49.95 if you choose to cancel and keep the starter kit), and a charge every 30 days thereafter for the auto shipment, unless canceled. This transaction will show on your statement as TRYVAPEX.COM.

3. RETURNS, CANCELLATION AND REFUND POLICY

3.1 REFUND POLICY. You must call Customer Service at 800.554.5447 before any arrangements will be made to issue a refund. Shipping and handling fees are non-refundable.

3.2 RMA (Return Merchandise Authorization) numbers are required for all returns and are available upon request by calling customer service. RMA numbers will be issued within 2 business days. Products must be returned to Vapex, 4525 S 2300 E #100 Salt Lake City, UT 84117, in their original, unopened package within 30 days of shipment. 

3.3 Persons with a medical condition, who are pregnant, or have reason to believe they may become pregnant in the next 60 days should not order this product. Refund requests will not be accepted and refunds will not be given for these reasons. You must consult a physician prior to placing an order if you are unsure about whether you can take this product.

 

The Starter Kit

 

Your very expensive eGo Starter Kit contains the following products:

 

1x- 1 battery

1x – wall charger,

1x disposable clearomizer,

1x 10ML bottle of e-juice (nicotine based liquid).

 

 

The Scam

 

How many people will fall for this scam? Too many. We see it much too often, and we will keep on seeing it until the government steps in and demands these companies reveal the real terms of these scams.

 

By singing up for this ridiculous program you will pay more than $100 a month for 40ML of cheap eLiquid and a 5-pack of cheap knock-off clearomizers. 

 

Please pass this Scam Alert around to anyone you know who might be tempted to sign up, who might not look at the Terms and Conditions, which they do a great job of hiding the link. In order to stop these awful scams we need to educate smokers and Vapers about the real cost of these products, and how they can obtain quality products for a FRACTION of the price these people want to rip you off for.

 

In this single web page, tryvapex.com they list 2 different addresses.

 

Vapex
4525 S 2300 E #100
Salt Lake City, UT. 84117

 

Vapex
197 East 800 North
Bountiful, UT. 84010

 

CUSTOMER SERVICE: 800.554.5447

 

Terms

Terms & Conditions of Sale (“Conditions”)

IMPORTANT DISCLAIMER: If you are under the age of 18 (or under the age of 19 and you live in Alabama, Alaska, New Jersey, Utah and New York) please leave this Site immediately. By entering this Site, you represent that you are at least 18 years of age, or 19 in those jurisdictions mentioned above. 
PLEASE NOTE that IF YOU ARE A RESIDENT OF OREGON, YOU MAY NOT PURCHASE THE PRODUCT. The Product is not intended as a “stop smoking” or “quit smoking” device; instead the Product provides an alternative to smoking by supplying nicotine through a personal atomizing device. Nicotine, even in low doses, can have a number of potentially harmful side effects.

The Product should not be used by anyone under the age of 18 or anyone who is pregnant, nursing, or breastfeeding. Information and statements regarding product have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.

1. SCOPE & APPLICATION

1.1 You expressly agree and accept the Conditions set forth herein unconditionally as a binding contract (“the Agreement”) enforceable by law. The following are the terms and conditions of purchase of dba on this Site, all such references to Products shall be (“Product”). “Customer”, “I”, “You” or “Your” refers to you. “Site” means this World Wide Website located at this URL . Vapex (“We”, “Us” or “Our”) reserves the right to amend this Agreement from time to time. It is agreed that any such amendment will apply to Customer and does not require notification by Vapex. 
2. AUTO SHIPMENTS AND BILLING



2.1 By placing your order you will be receiving a 12 day evaluation of Vapex for the price of $4.95 shipping and handling! Your order will be shipped via USPS Ground and you will recieve 1 battery, 1 wall charger, 1 clearamizer (cartomizer that is clear so you can see the amount of liquid you have remaining), 1 bottle of e-juice (nicotine based liquid). We stand by our satisfaction Guarantee and our friendly customer service. You will also be enrolling into our convenient auto ship program once your evaluation expires. You understand that you are subscribing to a monthly shipment program and you will be charged $99.95 per month starting 12 days from today and every 30 days thereafter unless cancelled and will be receiving a 1 month supply of 1 box of clearamizers (5 packs) and four 10ml bottles of e-juice. You also understand that you can cancel at any time, subject to the provisions of section 3, without further obligation by calling 800.554.5447 Monday – Friday between the hours of 9am-6pm EST. Your transaction will appear on your credit card statement as TRYVAPEX.COM. You will recieve your package within 2-4 business days or each payment. Please allow 2-4 Business days for your inital Starter Kit.

2.2 If you cancel during your evaluation period, prior to your first billing cycle, you will be charged $49.95 to keep the Starter Kit. First month’s billing cycle includes $49.95 for the Starter Kit and $50 for the auto shipment (4 bottle of selected E-juice and a 5 pack of clearomizers). This is at a discounted rate for your first month’s supply. Every 30 days thereafter you will be billed the regular price of $99.95 per month for the auto shipment. 

2.3 You authorize us to initiate a one-time charge to your credit card, as indicated, upon your purchase, a charge once your evaluation period ends of $99.95 ($49.95 if you choose to cancel and keep the starter kit), and a charge every 30 days thereafter for the auto shipment, unless canceled. This transaction will show on your statement as TRYVAPEX.COM.

3. RETURNS, CANCELLATION AND REFUND POLICY

3.1 REFUND POLICY. You must call Customer Service at 800.554.5447 before any arrangements will be made to issue a refund. Shipping and handling fees are non-refundable.

3.2 RMA (Return Merchandise Authorization) numbers are required for all returns and are available upon request by calling customer service. RMA numbers will be issued within 2 business days. Products must be returned to Vapex, 4525 S 2300 E #100 Salt Lake City, UT 84117, in their original, unopened package within 30 days of shipment. 

3.3 Persons with a medical condition, who are pregnant, or have reason to believe they may become pregnant in the next 60 days should not order this product. Refund requests will not be accepted and refunds will not be given for these reasons. You must consult a physician prior to placing an order if you are unsure about whether you can take this product.

4. DISPUTE RESOLUTION

4.1 You expressly agree to submit in writing any objection regarding credit card charges to:

Vapex
4525 S 2300 E #100
Salt Lake City, UT. 84117

Corporate Address:

Vapex
197 East 800 North
Bountiful, UT. 84010

4.2 Vapex, in its sole discretion, shall determine the validity of Your objection and notify You of its decision. Should You disagree with the decision, You agree to mediate the dispute before litigation.

4.3 You will be held responsible for any losses incurred as a result of Your failure to comply with any provision in this Agreement.

5. OFFER, ACKNOWLEDGMENT AND ACCEPTANCE

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About The Author

Team Spinfuel is a group of passionate vapers that bring you honest, in-depth reviews and commentary on products, services, and the legal and political ramifications on vaping and ecigarettes. Julia Hartely-Barnes, Tom McBride, Jason Little, Tony Brittan, Nick Bessette and Keira Hartley-Barnes make up the editorial team (video and written) , along with John Manzione, our Publisher, and talented contributors like Mark Benson. Email any of the writers at admin AT spinfuel.com, or just ask for their email address.

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58 Comments

  1. kody singleton

    ive been wanting to start vaping so my wife forwarded me the vapex email and i bought it and have yet to receive it the day after i bought it i was going to order some extra stuff from vapex and could not find no replacement parts and i come across a review sight i believe it was yelp and alot of people were talking about the scam so i called and cancelled the day after my order and the guy would not take no for an answer telling me to give it to somebody that smokes and let them try it i had to get rude for him to finally accept that i did not want it i had to lie and say i bought a nice vape kit instead and he kept asking me about it and he finally gave me a number to write on the box . i was really excited about this to

    Reply
    1. Staff

      There are good companies out there, just stay away from every one of these free trials, risk free trials, and all auto-ship programs. If you are looking for a good, reliable, and honest company for a cig-a-like experience I recommend Halo Cigs of 777 eCigs. Both companies are honest, quality driven, and will never rip you off. I’m happy you discovered the scam before it was too late. – Tom

      Reply
    2. MD ZUBAYER HOSSSAIN SAAD

      Have you returned the product and got the money back? He also has given me a number to write on the box and said to return the product. Do they really do so? He said that the money will be given back withing 60 days. Is it possible that he will charge me again after 30 days, though he said he closed my account. should I go to my bank to block my Debit card?

      If any member related to this post can answer my questions, that will also be helpful.

      Thanks

      Reply
      1. kody singleton

        i cancelled on the 21st of last month and on the 3rd of December i got an email saying my product has been shipped i called my back and they heard my story they told me all i have to do is cancel my card and i will be ok

        Reply
        1. Staff

          Isn’t that sad, that you have to cancel your bank card in order to get out from under a scam? I hope you tell as many people as possible to stay away from “free trials” and “No risk” offers. There is always the fine print, and the fine print is ugly. – Julia

          Reply
  2. lanice

    I just made an order to this then found everything out, they haven’t charged my card cause it’s debit and I didn’t put money on it since I hear it’s a scam, but I already paid the 4.95. Ordered it on the 11th and it’s still not here. Should I file a complaint with the better business bureau now???

    Reply
    1. Staff

      That depends. If you want to try it and think you might want to pay that highly inflated price then wait. But if you want something 100 times better, at a fraction of the cost, cancel your order and report them. Companies like this shouldn’t be allowed to sale them.

      Reply
      1. Jesus Ramos

        can they still charge me the 99.95 even if cancelled my debit card the day after i ordered it, i should mention that i got a new debit card in the mail

        Reply
        1. Staff

          Probably not, but you should return it to sender when it does arrive. You won’t like it, you won’t use it, so if I were you I would send it back as soon as it arrives. – Dave

          Reply
  3. Mike White

    I had a similar experience as Rick. Ordered the RISK FREE TRIAL on Oct. 21. Order was shipped on Oct 24. Received on Oct 28. The subscription to MONTHLY SHIPMENTS and the 12 day TRIAL is hidden in the Terms and Conditions you sign by checking a box on the order. Also the 12 days starts on the day you order the trial. 12 days from the 21st would be Nov 2nd, Oct 24th would be Nov 5th, and Oct 28th would be Nov 9th. I tried to contact VAPEX on Oct 31 and on Nov 1st. The Phone number (800-554-5447) and the E-mail address are no good. So on Sat the 2nd of Nov. I went to my bank and cancelled my Debit Card to stop any more charges. I was checking my bank account after I got home and sure enough there was a $99.95 charge on my account. My bank was closed and I was there when they opened Monday the 4th of Nov. Talked to my banks fraud people and VAPEX had posted the charge at 03:02 AM and I didn’t cancel the card till 09:34 AM. but they did get a number for VAPEX (888-959-6702). We talked to VAPEX and they gave me a RMA # and said there would be a 25% restocking fee. VAPEX got the $99.95 but I haven’t received the Merchandise so I guess I’ll send back the TRIAL I received. To sum this all up: 12 day trial is really 2 to 4 days. Risk free Trial is a LIE. You don’t receive what they advertise (I got a blister pack with a USB Charger, + Vaporizing unit, and a Sm bottle of oil) no Case or wall charger. Also, Vapex will not get you to them, try VAPERXS. I’m convinced VAPEX is A SCAM and they are running a FRAUD>> They know you can’t Try their product in the time line, they don’t want you to contact them, they don’t send what they advertise, HOPE this saves other people the problems I have with this Business..

    Reply
    1. Staff

      We’ve published several Scam Alerts for this type of ecigarette scam, but Vapex is by far the worst. The horror stories we are hearing about, like yours above, are all too common. I hope you informed your bank that these charges were never authorized by you. Regardless if the Terms and Conditions were available on the site, most people couldn’t see the link because of the size and color of the link,therefore, you did not have the opportunity to say no. We must find more ways to stop criminals that do this to people looking to quit smoking. I’m so sorry you went through this. – Julia

      Reply
  4. rick mcmillian

    I wanted to share my own personal dealings with you on Vapex.
    I put together a slide show youtube video to expose Vapex for exactly what they are.
    Scam artists.
    The video can be found on youtube by searching for: the truth about vapex
    Or by clicking this url
    http://www.youtube.com/watch?v=SKWzIJqqdpA&feature=youtu.be

    Please watch my video and contact the Better Business Bureau in Arizona or Utah if you have been ripped off like I have.

    The video will provide the viewer with contact information to file a complaint.
    It also shows exactly what you get for $99.95.
    Or in my case $199.90, since I accidentally order two trials by mistake.

    These guys need to be shut down as they practice deceptive business practices and change the rules in the middle of the game.

    VAPEX SUCKS!! AVOID THEM AT ALL COST PEOPLE!!

    Reply
    1. Staff

      We watched you video. What you experienced is exactly what thousand of people have gone through. Go to your bank and fight the charges, the company won’t fight you since there are too many complaints already. Print this scam alert and take it with you. You can get your money back. And spread the word. About your video, it runs really slow, you might want to speed it up some. We’ll tweet your link though, it should be seen. Thank you posting your comment – Tom

      Reply
  5. Patricia McClancy

    Vapex sounds just like LiftVapor, they did the same thing but at least they did not make the same claims as Vapex does. I know I fell for LiftVapor but I sure would not buy from something that came from China. All the food recalls and animal product recalls makes me check very carefully for “Made in China” especially anything that goes into mine or my pets body!!!!!!
    Thanks for the alert, sure hope enough people see it or hear about it!!!! I know I am for sure going to share it on facebook!

    Reply
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