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SCAM ALERT: Vapex – The $99 Monthly Rip-off

SCAM ALERT: Vapex – The $99 Monthly Rip-off

Did you know that ONE 10ML Bottle of eLiquid is equivalent to 55 packs of traditional cigarettes? No? According to Vapex, their eJuice is!How would you like to pay $99.95 a month, plus shipping, for 40ML of Chinese-made eLiquid? Well, now you can! And it’s simple. Here’s all you need to do.

Sign up for the TryVapex Risk Free (yea, sure) 12-day “evaluation” period, with the moment of your order counting as the official evaluation count down clock. All you pay is just $4.95 when you place your first order, then, 12 days after you’ve placed your order your credit/debit card will be charged $99.95 plus taxing and shipping. 30-days after those 12-days you will once again receive 40ML (4x 10ML bottles and a 5-pack of disposable clearomizers).

If you’re lucky, and you receive the eGo starter kit with enough time left to cancel, you’ll jump through several hoops to do so. You can even keep this eGo starter kit for $49.95, plus taxes and shipping, as long as you’re able to get through to the company and put in writing your reasons you wish to cancel.

Terms 

But wait, it gets even better. Vapex claims that the eGo battery (unknown mAh) will last the equivalent of 55 packs of cigarettes! I don’t know about you, but that’s pretty amazing. In addition, the Vapex eLiquid lasts 20 times longer than the competitions eLiquid! I’m telling you, these guys have found the miracle we’ve been waiting for!

2. AUTO SHIPMENTS AND BILLING



2.1 By placing your order you will be receiving a 12-day evaluation of Vapex for the price of $4.95 shipping and handling! Your order will be shipped via USPS Ground and you will receive 1 battery, 1 wall charger, 1 clearomizer (cartomizer that is clear so you can see the amount of liquid you have
remaining), 1 bottle of e-juice (nicotine based liquid). We stand by our satisfaction Guarantee and our friendly customer service. You will also be enrolling into our convenient auto ship program once your evaluation expires. You understand that you are subscribing to a monthly shipment program and you will be charged $99.95 per month starting 12 days from today and every 30 days thereafter unless cancelled and will be receiving a 1 month supply of 1 box of clearomizers (5 packs) and four 10ml bottles of e-juice. You also understand that you can cancel at any time, subject to the provisions of section 3, without further obligation by calling 800.554.5447 Monday – Friday between the hours of 9am-6pm EST. Your transaction will appear on your credit card statement as TRYVAPEX.COM. You will receive your package within 2-4 business days or each payment. Please allow 2-4 Business days for your initial Starter Kit.

2.2 If you cancel during your evaluation period, prior to your first billing cycle, you will be charged $49.95 to keep the Starter Kit. First month’s billing cycle includes $49.95 for the Starter Kit and $50 for the auto shipment (4 bottle of selected E-juice and a 5 pack of clearomizers). This is at a discounted rate for your first month’s supply. Every 30 days thereafter you will be billed the regular price of $99.95 per month for the auto shipment. 

2.3 You authorize us to initiate a one-time charge to your credit card, as indicated, upon your purchase, a charge once your evaluation period ends of $99.95 ($49.95 if you choose to cancel and keep the starter kit), and a charge every 30 days thereafter for the auto shipment, unless canceled. This transaction will show on your statement as TRYVAPEX.COM.

3. RETURNS, CANCELLATION AND REFUND POLICY

3.1 REFUND POLICY. You must call Customer Service at 800.554.5447 before any arrangements will be made to issue a refund. Shipping and handling fees are non-refundable.

3.2 RMA (Return Merchandise Authorization) numbers are required for all returns and are available upon request by calling customer service. RMA numbers will be issued within 2 business days. Products must be returned to Vapex, 4525 S 2300 E #100 Salt Lake City, UT 84117, in their original, unopened package within 30 days of shipment. 

3.3 Persons with a medical condition, who are pregnant, or have reason to believe they may become pregnant in the next 60 days should not order this product. Refund requests will not be accepted and refunds will not be given for these reasons. You must consult a physician prior to placing an order if you are unsure about whether you can take this product.

The Starter Kit

Your very expensive eGo Starter Kit contains the following products:

1x- 1 battery

1x – wall charger,

1x disposable clearomizer,

1x 10ML bottle of e-juice (nicotine based liquid).

The Scam

How many people will fall for this scam? Too many. We see it much too often, and we will keep on seeing it until the government steps in and demands these companies reveal the real terms of these scams.

By singing up for this ridiculous program you will pay more than $100 a month for 40ML of cheap eLiquid and a 5-pack of cheap knock-off clearomizers. 

Please pass this Scam Alert around to anyone you know who might be tempted to sign up, who might not look at the Terms and Conditions, which they do a great job of hiding the link. In order to stop these awful scams we need to educate smokers and Vapers about the real cost of these products, and how they can obtain quality products for a FRACTION of the price these people want to rip you off for.

In this single web page, tryvapex.com they list 2 different addresses.

Vapex
4525 S 2300 E #100
Salt Lake City, UT. 84117

Vapex
197 East 800 North
Bountiful, UT. 84010

CUSTOMER SERVICE: 800.554.5447

Terms & Conditions of Sale (“Conditions”)

IMPORTANT DISCLAIMER: If you are under the age of 18 (or under the age of 19 and you live in Alabama, Alaska, New Jersey, Utah and New York) please leave this Site immediately. By entering this Site, you represent that you are at least 18 years of age, or 19 in those jurisdictions mentioned above. 
PLEASE NOTE that IF YOU ARE A RESIDENT OF OREGON, YOU MAY NOT PURCHASE THE PRODUCT. The Product is not intended as a “stop smoking” or “quit smoking” device; instead the Product provides an alternative to smoking by supplying nicotine through a personal atomizing device. Nicotine, even in low doses, can have a number of potentially harmful side effects.

The Product should not be used by anyone under the age of 18 or anyone who is pregnant, nursing, or breastfeeding. Information and statements regarding product have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure or prevent any disease.

1. SCOPE & APPLICATION

1.1 You expressly agree and accept the Conditions set forth herein unconditionally as a binding contract (“the Agreement”) enforceable by law. The following are the terms and conditions of purchase of dba on this Site, all such references to Products shall be (“Product”). “Customer”, “I”, “You” or “Your” refers to you. “Site” means this World Wide Website located at this URL . Vapex (“We”, “Us” or “Our”) reserves the right to amend this Agreement from time to time. It is agreed that any such amendment will apply to Customer and does not require notification by Vapex. 
2. AUTO SHIPMENTS AND BILLING



2.1 By placing your order you will be receiving a 12 day evaluation of Vapex for the price of $4.95 shipping and handling! Your order will be shipped via USPS Ground and you will recieve 1 battery, 1 wall charger, 1 clearamizer (cartomizer that is clear so you can see the amount of liquid you have remaining), 1 bottle of e-juice (nicotine based liquid). We stand by our satisfaction Guarantee and our friendly customer service. You will also be enrolling into our convenient auto ship program once your evaluation expires. You understand that you are subscribing to a monthly shipment program and you will be charged $99.95 per month starting 12 days from today and every 30 days thereafter unless cancelled and will be receiving a 1 month supply of 1 box of clearamizers (5 packs) and four 10ml bottles of e-juice. You also understand that you can cancel at any time, subject to the provisions of section 3, without further obligation by calling 800.554.5447 Monday – Friday between the hours of 9am-6pm EST. Your transaction will appear on your credit card statement as TRYVAPEX.COM. You will recieve your package within 2-4 business days or each payment. Please allow 2-4 Business days for your inital Starter Kit.

2.2 If you cancel during your evaluation period, prior to your first billing cycle, you will be charged $49.95 to keep the Starter Kit. First month’s billing cycle includes $49.95 for the Starter Kit and $50 for the auto shipment (4 bottle of selected E-juice and a 5 pack of clearomizers). This is at a discounted rate for your first month’s supply. Every 30 days thereafter you will be billed the regular price of $99.95 per month for the auto shipment. 

2.3 You authorize us to initiate a one-time charge to your credit card, as indicated, upon your purchase, a charge once your evaluation period ends of $99.95 ($49.95 if you choose to cancel and keep the starter kit), and a charge every 30 days thereafter for the auto shipment, unless canceled. This transaction will show on your statement as TRYVAPEX.COM.

3. RETURNS, CANCELLATION AND REFUND POLICY

3.1 REFUND POLICY. You must call Customer Service at 800.554.5447 before any arrangements will be made to issue a refund. Shipping and handling fees are non-refundable.

3.2 RMA (Return Merchandise Authorization) numbers are required for all returns and are available upon request by calling customer service. RMA numbers will be issued within 2 business days. Products must be returned to Vapex, 4525 S 2300 E #100 Salt Lake City, UT 84117, in their original, unopened package within 30 days of shipment. 

3.3 Persons with a medical condition, who are pregnant, or have reason to believe they may become pregnant in the next 60 days should not order this product. Refund requests will not be accepted and refunds will not be given for these reasons. You must consult a physician prior to placing an order if you are unsure about whether you can take this product.

4. DISPUTE RESOLUTION

4.1 You expressly agree to submit in writing any objection regarding credit card charges to:

Vapex
4525 S 2300 E #100
Salt Lake City, UT. 84117

Corporate Address:

Vapex
197 East 800 North
Bountiful, UT. 84010

4.2 Vapex, in its sole discretion, shall determine the validity of Your objection and notify You of its decision. Should You disagree with the decision, You agree to mediate the dispute before litigation.

4.3 You will be held responsible for any losses incurred as a result of Your failure to comply with any provision in this Agreement.

5. OFFER, ACKNOWLEDGMENT AND ACCEPTANCE

5.1 Any prices, quotations and descriptions made or referred to on this Site are subject to availability and may be withdrawn or revised at any time prior to our express acceptance of Your order (as described below).

5.2 While we make every effort to ensure that items appearing on the Site are available, we cannot guarantee that all items are in stock or immediately available when you submit your order. We may reject Your order (without liability) if We are unable to process or fulfill it. If this is the case, We will refund any prior payment that you have made for that item.

5.3 Prior to such acceptance, an automatic e-mail acknowledgement of Your order may be generated. Please note that any such automatic acknowledgement does not constitute a formal acceptance of Your order.

5.4 Our acceptance of Your order takes effect and the contract concluded at the point where We dispatch Your order and accept Your credit card (“Acceptance”).

5.6 We may keep records of orders received, acknowledgements, acceptances and other contract records for a reasonable period after Acceptance. We may be able to provide You with copies on written request; however You must make sure you print a copy of all such documents and these Conditions for your own records.

6. YOUR REPRESENTATIONS

6.1 You represent that the information provided by You when placing Your order is up-to-date, materially accurate, and is sufficient for Us to fulfill your order. You are responsible for maintaining and promptly updating Your account information with Us for accuracy and completeness and keeping such information (and any passwords given to You for the purposes of accessing the Site and/or purchasing Products) secure against unauthorized access. Unless agreed otherwise or required by applicable law, any warranties provided in relation to Your purchase only extend to You on the understanding that You are a user and not a reseller of the Product.

6.2 No warranty, commitment or any other obligation should ever be assumed by You on Our behalf or on behalf of a Product manufacturer, licensor or supplier without Our express prior written consent.

6.3 Prices payable for the Product are those in effect at the time of dispatch or delivery, unless otherwise expressly agreed. Prices may be indicated on the Site or an order acknowledgement but the authoritative price in the event of any discrepancy, is the price that is notified to You on Our Acceptance.

6.4 We have the right at any time prior to Our Acceptance to withdraw any discount and/or to revise prices to take into account increases in costs including (without limitation) costs of any materials, carriage, labor or the increase or imposition of any tax, duty or other levy and any variation in exchange rates. We also reserve the right to notify You of any mistakes in Product descriptions or errors in pricing prior to product dispatch. In such event if you choose to continue with fulfillment of the order, You acknowledge that the Product or Service will be provided in accordance with such revised description or corrected price.

6.5 The places that we deliver to are listed on the Site (“Territory”). Unless otherwise specified, prices quoted are: exclusive of the costs of shipping or carriage to the agreed place of delivery within the Territory (charges for which are stated on the Site); and exclusive of VAT and any other tax or duty which (where applicable) must be added to the price payable.

6.6 You agree to pay for taxes, shipping or carriage of Products as such costs are specified by Us on the Site when You submit Your purchase order. Payment shall be made prior to delivery and by such methods as are indicated on the Site (and not by any other means unless we have given our prior agreement).

6.7 We will charge credit or debit cards priori to the dispatch of the Product or commencement of Services.

7. DELIVERY

7.1 Delivery timescales/dates specified on the Site, in any order acknowledgement, acceptance or elsewhere are estimates only. While We endeavor to meet such timescales or dates, We do not undertake to dispatch Products and/or commence Services by a particular date or dates and shall not be liable to You in respect of delays or failure to do so.

7.2 Delivery shall be to a valid address within the Territory submitted by You and subject to Acceptance (“Delivery Address”). You must check the Delivery Address on any acknowledgement or acceptance We provide and notify Us without delay of errors or omissions. We reserve the right to charge You for any extra costs arising from changes You make to the Delivery Address after You submit an order.

7.3 Except to the extent required as a result of any mandatory rights You have as a consumer under applicable law, You shall not be entitled to reject the Products in whole or in part by reason of short delivery and shall pay in full notwithstanding short delivery or non-delivery unless You notify us in writing of any claim within 7 days of the latest of the date of receipt of the relevant invoice or delivery whereupon You shall pay for the quantity actually delivered.

8. REJECTION, DAMAGE OR LOSS IN TRANSIT

8.1 Except as set out above and subject to any rights You have under applicable law that cannot be excluded or limited by these Conditions:

8.1.1 We shall not be liable and You shall not be entitled to reject Products or Services, except for: (a) damage to or loss of Products or any part thereof in transit (where the Products are carried by Our own transport or by a carrier on Our behalf) where notified to Us within 5 working days of receipt of the Products; (b) defects in Products (not being defects caused by any act, neglect or default on your part) notified in writing to Us within 30 days of receipt of the Products.

8.1.2 We shall not be liable for any damage or losses arising from the use of the Products in connection with other defective or unsuitable Products; Your negligence; improper use or use in any manner inconsistent with the manufacturer’s specifications or instructions.

8.1.3 Where these is a shortage or failure to deliver, or any defect in or damage to a Product or Service, We may at our option: (a) (in the case of Product shortage or non-delivery) make good any such shortage or non-delivery; and/or (b) in the case of failure to perform or defective performance of a Service, make good such failure or defective performance; and/or (c) in the case of damage or any defect(s) in the Product and in accordance with any applicable Returns Policy: (i) replace or repair the Product upon You returning the Product; or (ii) refund the price paid in respect of any Products found to be damaged or defective.

9. LIABILITY LIMITATION

9.1 TO THE MAXIMUM EXTENT LEGALLY PERMITTED, WHETHER OR NOT WE WERE AWARE OR ADVSED OF THE POSSIBILITY OF DAMAGES, AND WHETHER OR NOT THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE (1) OUR AGGREGATE LIABILITY (WHETHER FOR BREACH OF CONTRACT, TORT OR ANY OTHER LEGAL THEORY) SHALL IN NO CIRCUMSTANCES EXCEED THE COST OF THE PRODUCTS YOU ORDERED AND THAT ARE MOST CLOSELY RELATED TO YOUR DAMAGES AND (2) WE SHALL NOT BE LIABLE FORSPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST REVENUE, OR COST OF COVER.

9.2 Vapex, in its sole discretion, shall not be liable for a chance occurrence or unavoidable or uncontrollable accident beyond either parties control that prevents our ability to fulfill obligations under the contract.

10. WARRANTY “AS IS” IN GENERAL – WITHOUT REGARD TO SEPARATE WARRANTY STATEMENTS PACKAGED BY THE MANUFACTURER WITH THE PRODUCTS.

10.1 All Product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on the Site or made available by Us are intended to represent no more than a general illustration of the Products and do not constitute a warranty or representation by us that the Products will conform with the same. You must refer to the manufacturer’s specifications or warranty documentation to determine Your rights and remedies in this regard.

10.2 Your rights of repair or replacement of any Products or any part or parts thereof which are found to be defective will (except where agreed otherwise) be negated or rendered void where:

10.2.1 Products have been repaired or altered by persons other than the manufacturer, Us or any authorized dealer; and/or

10.2.2 Defective Product or Products have not been returned together with full details in writing of the alleged defects within 30 days from the date on which such Products were delivered; and/or

10.2.3 Defects are due (wholly or partially) to mistreatment, improper use or storage or maintenance or installation, or failure to observe any manufacturers’ instructions or other directions issued or made available by Us in connection with the delivered Products.

10.3 EXCEPT AS EXPRESSLY STATED OTHERWISE IN THIS SECTION 11, WE MAKE NO EXPRESS WARRANTIES OR REPRESENTATIONS AND WE DISCLAIM ALL IMPLIED WARRANTIES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THESE CONDITIONS STATE YOUR SOLE AND EXCLUSIVE REMEDIES.

11. CONSENTS, CUSTOMS DUTIES & EXPORT

11.1 If any license or consent of any government or other authority is required for the acquisition, carriage or use of the Products by You, You shall obtain such license or consent at Your own expense and if necessary produce evidence to us on demand. Failure so to do shall not entitle You to withhold or delay payment of the price. Any additional expenses or charges incurred by Us resulting from such failure shall be met by You.

11.2 Products licensed or sold to You under these Conditions may be subject to export control laws and regulations in the Territory or other relevant jurisdiction where You take delivery or use them. You shall be responsible for complying with those laws and will not do anything to breach them.

11.3 Items entering the European Economic Area (EEA) from outside over a certain value may be subject to customs charges (e.g. where costs are in excess of your personal import allowance). You may be subject to customs charges, import duties and taxes, levied when the Product reaches Your specified destination. Any such additional charges for customs clearance or import duties or taxes must be met by You, since We have no control over what these charges are. You should contact the local customs office in the relevant jurisdiction for further information on customs policies or duties.

12. NOTICES

12.1 Any notice or other communications in relation to Our contract may be given by sending the same by hand delivery, pre-paid post, or e-mail to the latest address and contact that one party has notified in writing to the other. This will also be the address for service of legal proceedings in the manner prescribed by law. Except as set out above in relation to cancellation of consumer orders, such notices or communications (where properly addressed) shall be considered received:

12.1.1 In relation to hand delivery, on the date of delivery at the relevant address (or, if this is not a working date, the first working date thereafter);

12.1.2 If posted, 5 working days after the date of posting;

12.1.3 If sent by email, on the earliest of (i) the email being acknowledged by the recipient as received; (ii) receipt by the sender of an automated message indicating successful delivery or the email having been opened; or (iii) the expiry of 48 hours after transmission, provided that the sender has not received notification of unsuccessful transmission.

13. PERSONAL INFORMATION AND YOUR PRIVACY

13.1 We will observe applicable data protection laws and will not use information that does or can be used to personally identify You (“Personal Data”) other than as set out in Our Privacy Policy (“Privacy Policy”). By submitting Your Personal Data in relation to Your order, You consent to such Personal Data being processed to fulfill Your order and in accordance with such Privacy Statement.

14. GENERAL

14.1 You shall not assign, transfer, charge or make over or purport to assign transfer charge to make over Your rights under these Conditions. Any purported assignment shall be null and void.

14.2 We shall not be liable to You nor held in breach of contract for any loss or damage which may be suffered as a direct or indirect result of Us being prevented, hindered or delayed in the performance by reason of any circumstances beyond Our reasonable control including (but not limited to) any act of God, war, terror, riot, civil commotion, government action, explosion, fire, flood, storm, accident, strike, lock-out, trade dispute or labour disturbance, breakdown of plant or machinery, interruption in the supply of power, Internet communications, or materials and in such event we may elect to cancel Your order and refund any payments made.

14.3 You acknowledge that these Conditions supersede and cancel all previous contracts, agreements and working arrangements whether oral or written, express or implied, between us. These Conditions prevail over any other terms or conditions contained in or referred to elsewhere or implied by trade, custom or course of dealing. Any purported terms or conditions to the contrary are hereby excluded to the fullest extent legally permitted. To the fullest extent permitted under applicable law, We reserve the right to modify these Conditions without prior written notice.

14.4 No relaxation, forbearance, delay or indulgence by either You or Us in enforcing any of these Conditions or the granting of time by either party to the other shall prejudice or restrict such rights and powers.

14.5 No waiver of any term or condition of these Conditions shall be effective unless made in writing and signed by Us. The waiver of any breach of any Condition shall not be construed as a waiver of any subsequent breach or condition.

14.6 If for any reason We determine or a court of competent jurisdiction finds that any provision or portion of these Conditions to be illegal, unenforceable, or invalid under applicable law in a particular jurisdiction:

14.6.1 These Conditions will not be affected in other jurisdictions to the extent that such determination or finding has no application; and

14.6.2 In the relevant jurisdiction, the remainder of these Conditions (to the fullest extent permitted by law) will continue in full force and effect.

15. GOVERNING LAW

15.1 The construction validity and performance of these Conditions shall be governed by Arizona Law and You agree to submit to the exclusive jurisdiction of the Arizona Courts, in the event of legal proceedings arising from any dispute; The language of any dispute resolution procedure or any proceedings will be English.

16. DISCLAIMER

16.1 VAPEX makes no claims what so ever that electronic cigarette will cure a smoker’s addiction to nicotine; the electronic cigarette products sold by VAPEX serve the same purpose as a tobacco cigarette. It delivers its user nicotine through inhalation and nothing more. If you do suffer from the disease of Tobacco/Nicotine Dependence Syndrome and want to take steps to give up smoking or cut down the quantity of cigarettes you currently smoke. We recommend you visit your health care provider to discuss NRT (Nicotine Replacement Therapy) or a nicotine harm reduction program.

Our products are intended & marketed ONLY as a recreational alternative to tobacco cigarettes. E-cigarettes are tobacco products derived from natural tobacco plant & have not been clinically proven as a smoking cessation device.

VAPEX Electronic Smoking Products such as e cigarettes are not a smoking cessation products and have not been tested as such. VAPEX Electronic Cigarette and Electronic Smoking Accessories products and statements have not been evaluated by the Food and Drug Administration. These statements and VAPEX – E cigarette, and e smoking accessories products are not intended to diagnose, treat, cure or prevent any disease or offer therapeutic benefits.

Vapex
197 East 800 North
Bountiful, UT. 84010

CUSTOMER SERVICE : 800.554.5447

About The Author

All original content is brought to you by the Spinfuel Staff, or Team Spinfuel, along with select guest contributors. The Staff includes John Manzione, Tom McBride, Julia Hartley-Barnes, Keira Hartley-Barnes, Jason Little, Dori Odosso, Jim Kurz, and Dave Foster.

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58 Comments

  1. Diane Fuller

    I sent product back with their return auth # and waited for them to reimburse me. I called in April and they said they were having problems and I should get a credit soon. When I called back no one ever answered phone. Called today and woman told Vapex is no longer at that call center–call your bank.

    Reply
  2. BattyToy

    ” In order to stop these awful scams we need to educate smokers and Vapers about the real cost of these products, and how they can obtain quality products for a FRACTION of the price these people want to rip you off for.”

    OKAY THEN EDUCATE ME!!! I don’t see one mention or link to these quality products that I should buy instead of being scammed by these idiots…

    Would have been nice, just sayin.

    Reply
    1. Spinfuel Team

      Read any article in our publication for quality products, such as anything from 777 eCigs (I recommend the Bullet or Magnum), or Halo Cigs, such as the Halo Triton starter kit. Spinfuel is loaded with great quality products. – Dave

      Reply
  3. Jeff Smith

    1. talk to attn.
    2. speaker phone and video record for youtube
    3. let them know you are doing so!
    4 ask to speak with chris or derin

    Reply
    1. Staff

      I’m afraid you won’t be able to. If they are still practicing the same methods they have already charged your card and are getting ready to charge it again for your next month supply of cartomizers, which are about $10 a piece rather than the normal $1.50. You need to go to your bank and explain to them the situation, and have your card changed to a new number. Otherwise you’re in for a rough time. Refute the charges with your bank, get a new card, and wash your hands of ALL “risk free trials”, “Auto-ship programs” and “Only $4.95 Starter Kits”, they are always scams. Let us know how you make out, your actions can help others! – Julia

      Reply
        1. Staff

          This Scam Alert was written months ago, so I meant that if they are still doing the same thing they did when we first wrote about this, they have charged your credit card already, despite not having even shipped your product yet. These types of companies make sure they get the money first and worry about the customer complaints later. – Julia

          Reply
          1. Jesus ramos

            I fixed everything, icancelled my card and the purchase that was made was never processed so i wasn’t charged at all, thanks for your help Julia

  4. Janet

    I was doing my friend a favor and got him this product not researching myself what it was exactly. How awful I got scammed. No package yet and already got charged twice.

    Reply
    1. Staff

      Oh we’re so sorry. Please contact your bank or credit card and dispute the charges. Print out this article and maybe take it to the bank with you. Banks are working with their customers on this type of scam. Vapex is also being sued in Connecticut over this scam so your bank might want to know that as well. Good luck! – Julia

      Reply
      1. Janet

        Thank you Julia. Knowing they are being sued in Connecticut is some what comforting. I will take a copy of this article to my bank.

        Reply
    2. Sandi

      Janet don’t feel bad, I too was the victim of this fraudulent website. When I first called to dispute the charges to my card, I had to ask for a representative that spoke good English because I could not understand the woman at all. I was then transferred to a woman who kept informing me that if I didn’t read the fine print, that was my fault, and my money would not be refunded. So, I have taken the liberty of writing a letter, and visiting with the family attorney.

      I have sent this letter to any and all addresses for not only sinless vapor, but VAPEX and probably others who may or may not be involved.

      To who it may concern:
      This letter is to inform you of not only my dissatisfaction for your product, but my intention to pursue legal processes against you, and all email associates, as well as the 2 separate locations your product was shipped from. First let’s just discuss these “terms and conditions” located NOT on the webpage that I originally purchased the shipping and handling for these “kits” for myself and my mother. I am only grateful that I made the purchase on my account, as she may have not noticed the $99.95 automatic withdrawal to her checking account. I made the purchases for the shipping and handling on these “kits” on 22 Jan 2014. IT TOOK A WEEK to even receive the product. Please explain how a person would have 12 days to try this product for free, if it isn’t received until one week later. THAT IS FRAUD. So let’s get into this fine print, it states that a full refund will be applied less a “restocking fee” of $17.50 from the $99.95 taken from my account. BUT this refund will only take place if the package is UNOPENED. So AGAIN tell me how a person is to try this product for 12 days and if unsatisfied a full refund will be applied????? How can a person try a product, but the product remains UNOPENED? FRAUD. Then by trying this FRAUDULENT product, the patron gets tapped into some recurring charge of $99.95 monthly? My $99.95 deduction on 2 accounts came out on 4 Feb 2014, EXACTLY 12 days from the original date of purchase, not 12 days with the product in my possession. So my real question is What kind of company promotes themselves as trying to provide a product that is better for the environment, and less hazardous to a person’s health, with NO GOOD intentions to the consumer? FRAUD and misrepresentation. It was evident to myself and my attorney that this company is not on the up and up based on the fact that when I reflected back to the numerous emails I have received from VAPEX NONE of the redirected pages were longer visible. It is a very good thing that I am so computer savvy and save pictures and posting for any and all purchases I have made online, just in case a FRADULENT incidence such as this arises. So what happens to the elderly community attempting to quit smoking, or the mass population of under informed people who JUST LIKE ME did not get the extra page of fine print? YOU knowingly and intentionally TAKE THEIR MONEY monthly and leave them at a loss. OH but I am sure you and your representatives do not care nor consider that fact as you are still making money by any means necessary. That is DISGUSTING, and what is wrong with companies nationwide. How can you in good conscience sleep at night knowing you lack ETHICS and have allowed your greed to consume you. I have every intention of pursuing a case against your company to protect Americans that have found themselves in the same situation as myself. I will also relay ALL of my experiences with this company to any and all who will listen, on facebook, twitter, my space and any other social media sites I can. I am disgusted by your company and everything you stand for. Expect a thorough investigation and a claim with the Better Business Bureau related to your behavior.

      A copy of this letter has been forwarded to my attorney who will be representing me in this matter if the matter is not handled appropriately on your end. I have also taken the liberty of printing off all web pages sent to my email from all associates with email addresses ending in @edu.com. I will submit your terms and conditions that were NOT found on the page the order was placed, but on a separate site, and pictures that clearly state the kits are free, NOT free to try for 12 days then $99.95 will be charged on your card and will recur monthly.
      I expect both accounts to be refunded in full within a timely manner,
      Sandi

      Reply
      1. Staff

        Excellent letter Sandi, and I hope you follow through. There is a case in Connecticut right now against Vapex, there should be plenty of class action cases against all of these fraudulent ecig companies. Please keep us informed, we would love to help in any way we can. – Dave

        Reply
  5. Jorge

    I just ordered the “trial kit” and then realized the HUGE mistake I made. I called in to try to cancel my order but they said I couldn’t do anything until i received the product. I did use a prepaid credit card with $20 credit on it. My question is, once i receive the product should i just completely ignore them? since all they can really take from me is the 20 dollars on the card.

    Reply
    1. Staff

      No don’t ignore them. Refuse the package, or better yet, return it using the remainder of the $20 prepaid card. Find their address on their website and just send it back with tracking so you know it got there. Unopened, so they won’t have a leg to stand on. – Julia

      Reply
  6. joe

    Im so glad there are people like you guys out there! i found this article on this scam and have immediately canceled this and as of yet it has only cost me 4.95 i have not recieved the item in question yet being as that i submitted the order only 2 days ago but i will be sending it back and i am going to go ahead and cancel my card just to be on the safe side!! But once again thank you, you guys have saved me alot of trouble and money

    Reply
    1. Staff

      Thank you Joe, for letting us know we are doing some good. Make sure you let others know, there are many of these companies out there doing the same thing. – Dave

      Reply
  7. Pat penley

    Charged me 100 dollars for 4.95 deal shipped another package refused sent back have not heard anything better not charge any more . Can’t get I’m touch with anybody . Have tracking no. On package

    Reply
    1. Staff

      Contact your bank immediately. Print out this scam alert and take it with you. They will help you by reversing the charges and stopping them from charging you further, which I feel is going to happen if you don’t take action with your bank. Sorry this happened to you, please tell others not to deal with companies like them. – Dave

      Reply
    2. Fighting Back

      The corporate address is a fake. The address you need is to the LLC Registered Agent (the man behind the mask) and that would be DARIN TOONE, 1421 E HOOVER AVE PHOENIX, AZ 85006 and CHRIS AMRSTRONG 1704 BURNING OAK DR DRAPER,UT 84020. This interesting for me the company that got me was from Utah as well.With a little searching you could probably find a phone number.

      But he is not alone The one that scammed me was sinless vapor. Identical web site different name.

      Reply
  8. andy

    WISH I read this. My first order was never received, ‘probably because of the holiday’ they said. I got another one shipped, which came in 2 weeks. I then called to cancel the trial so I wasnt charged further. They said I needed to ship EVERYTHING back… what kind of trial is this? SCAM! DO NOT BUY!

    Reply
  9. Joanne Coffey

    I ordered the free trial from Vapex also.They took $4.95 out of my debit card.I did receive the trial.Then they took $99.95 out for some junk stuff they sent.I didn’t order it and I called them.I went to my bank and changed my card number so they would not take anymore out of my card.My checks bounced because of this and my bank said to send it back,so I sent it back.After a about 2 weeks (not hearing from them)I called them.They said they had received the products and I would be given a refund.Well it has been over 2 and a half months and I still haven’t gotten my refund.When I called them they said it would take 3 to 5 days for the refund.I am still waiting.I guess I will have to write them off and the costs of the bounced checks they caused.Lesson learned,I guess.

    Reply
    1. Staff

      Joanne, a hard lesson to learn, yes, but you are not alone. It is still happening every single day. Somehow these terrible businesses can hide and Terms and Conditions just so much that most people do not see them, and then they are quickly ripped off. Someday some Attorneys General somewhere is going to indict them with all sorts of commercial frauds. One of these companies being taken down this way will shut them all down. You should insist with the bank that you did not authorize them to take that money, not consciously anyway. I will hope for the best! – Dave

      Reply
  10. Wendy

    Wish I had read this before I ordered my trial. I was charged $99.95 the day I received the defective product which also was missing a few things. I called the idiots and they told me “to bad” your not getting a refund. But tried to tell me I would be paying for more product. I have called my bank and they are checking into this as well. Hate to say it but this just made it so I will never order online again.

    Reply
    1. Staff

      That’s remarkably rude of them. Not all ecigarette companies are like that, only the ones that promise risk free trials and auto ship programs. There are plenty of great products we’ve reviewed here in spinfuel. Do talk to your bank, they will help! – Dave

      Reply
  11. neil viteri

    Hi, Just wanted to throw this out there as I see that this article pops up right next to our website on google. Vapex Ejuice is a legit brand, and we do not do any monthly sign ups/scams, this is another company operating under our same name. Unfortunately there is not much we can do, but hope they go out of business. But Please don’t be scared to check out the legit e-juice company at http://www.ivapex.com thank you!

    Reply
    1. Staff

      Neil, we are sorry you have to put up with your name and theirs in an unfair manner. I agree, hopefully they will go out of business soon. In the meantime, we suggest you have a proper logo appearing next to your google search results and that the logo is dramatically different than the other company. Perhaps that will be enough to separate the two of you in Vapers minds. Good luck, and we’re pulling for you! – Dave Foster

      Reply
  12. jan

    this Vapex Co also goes by the name Vape Lite vaperliteecig.com. I also saw no mention of any monthly crap and used my daughters card to pay the $4.95. it took 3 weeks to get the cheap junk they sent. before it even came they charged her card $99.50 I called them and they credited that amt,when I spoke to them I actually gave them a different card that was mine and told them that neither them nor I have further auth to use her card again. Well needless to say not 10 days after I got the junk they again charged her card for $99.50 and made all her bills bounce. I called them back and told them what happened and I was transfered to what they call the “higher ups” this idiot told me he would cancel my membership and credit her card when they get the stuff back. I again stressed that they had no auth to use her card and that edward from their customer service said that her card was wiped off the record and they never even tried to use my card. at this he said “i have no control over what the employees tell you! What is he a nut?! all managers are responsible for what their employees say. needless to say they said no refund till they get it back. and I dont have a good feeling at that! I have been vaping for a year and bought many different brands. Their so called $49.99 kit is worth maybe $25 and thats if it works, they sent me a battery that wont charge,and the worse tasting Vape juice I have ever tasted. the address I have are 2 1. 4525 south 2300 East #100 Holladay,Ut 84117 and 32114 North#455 University Ave Provo Ut. 84604. seems like a huge scam
    .

    Reply
    1. Staff

      You are correct. It is a scam, and we’re working on another company that they “work” with called Sinless Vapor. We need to get Attorney Generals office in Utah to investigate them for fraud. – Tom

      Reply
  13. MD ZUBAYER HOSSSAIN SAAD

    Hi,
    I also ordered that in http://www.vaperxs.com and still have not got the package. The photos were same like vapex or tryvapex. It’s been over a couple of weeks. I have come to know about this scam just right now and called their customer service. that guy told me that he will refund my money once I send the product back to their Utah address and gave me an return authentication number. He also told that he has closed my account and nothing else will be charged again. I have some questions, which if you can answer will be very helpful for me.

    1. Should I close my debit card now? Are they going to charge me again?
    2. Is there any possibility that they will refund my money? Or Can my bank or any other government organization help me to get my money back?

    Please tell a detail if possible. That will be highly appreciated.

    And thank you so much for your article. Carry on your good works, people will really be helped by this.

    Zubayer

    Zubayer

    Reply
    1. Staff

      If you haven’t received the product I’m pretty sure you won’t be able to send it back…and if they don’t get it back you won’t get a refund. Honestly, you probably won’t anyway since the 14 day trial begins the very moment you press the Order button.

      Yes, you should close your bank card number and get a new one. Tell the bank that you never received the product and even if you do you nerve thought you’d have to pay anymore than the $4.95. Let us know what happens. – Tom

      Reply
      1. Marie Sayah Simpson

        This just happened to me. I used my ex husbands credit card number to order the 4.95 trial size in hopes he would try to quit smoking. Both of us have copd and If he could use it then I would have purchased the whole deal. However they sent nothing and I dscovered they took another 99.95 without permission. They refused to refund and have sent nothing and I have confirmation code stating 4.95 only was taken also confirmation code to cancel today. Are you saying they will still take more? Im calling all police and fraud agencies I can find and intend to call all news strations that will listen

        Reply
        1. Reid

          This just happened to me. I used my debit card number to order the 4.95 trial size in hopes I would make an effort to quit smoking. However, they sent me nothing and I dscovered they took another 99.95 without permission. They did refund my $99.95 and $4.95 and have sent a confirmation code for the 4.95 and 99.95. I was through with Vapex and I dumped e-mail and all ties with Vapex . I then received my new debit card and was utterly surprised that the Vapex came at the same time today 12/16/13 a month later.
          I am now making an effort to contact Vapex to ask them what to do with this e-cig device. I will not just mail it back without voice-to-voice conformation. Because, we talked at first and Vapex responded in kind and quickly enough for me that I should confirm with Vapex what next I should do. I left messages, on 877-554-5447 now, 26 mins ago. Or I’m willing to accept their e-mail instructions.

          Reply
  14. ivan culmer

    Sorry guys, I have to say foul on your side. If people are stupid enough to believe that they will get something for nothing, then they deserve the consequences. I went to the site after receiving an email and right of the bat I figured there has to be a catch. So I went to the terms and conditions link (not hidden by the way, but at the bottom of the page) and it clearly tells you what you are getting involved in. Now if you don’t read that page upon visiting the site, you still have to check a box stating that you did in fact read the terms and conditions when placing the order. How stupid are these people to check the box, not read the T&C, and then cry later that they got ripped off? Stupid people! Wake up and take accountability for your actions! They didn’t trick you, your greed to get something for nothing blinded your view of reality. I have no affiliation with the company in any way shape or form…I’m just really over stupid people who cry victim when they are in fact just plain STUPID!

    Reply
    1. Fighting Back

      That would be all fine and dandy if you actually had the chance to test the product. They do not ship the product until the 15th day, 3 days after the trial period ends and they have hit your cc or bank account. When you do get an RMA to return the product you will be charged up to half of the cost for restocking fees.
      So yes each person is at fault to some degree but the people running the scam are making it impossible for you to even have a chance, and by law they are allowed to wait the 15 days before shipping, as long as it ships on the 15th day.

      An added note the corporate papers for the company list DARIN TOONE, 1421 E HOOVER AVE
      PHOENIX,AZ 85006

      Reply
    1. Staff

      Sorry Jose, there isn’t any way to do that. You should call your bank and let then know, and cancel your card, ask for a new one, and never buy a trial kit again. :) your bank will reverse the charges if you print out this article and take it with you. Explain that you never authorized it. Good luck!

      Reply
  15. margaret

    i ordered the first system and thought that would be the end and then a charge was placed on back account that i did not give permission for. I am going to fight this and it should be made much clearer to people. I have not even used the device yet but due to this i may not even use it.

    Reply
  16. kody singleton

    ive been wanting to start vaping so my wife forwarded me the vapex email and i bought it and have yet to receive it the day after i bought it i was going to order some extra stuff from vapex and could not find no replacement parts and i come across a review sight i believe it was yelp and alot of people were talking about the scam so i called and cancelled the day after my order and the guy would not take no for an answer telling me to give it to somebody that smokes and let them try it i had to get rude for him to finally accept that i did not want it i had to lie and say i bought a nice vape kit instead and he kept asking me about it and he finally gave me a number to write on the box . i was really excited about this to

    Reply
    1. Staff

      There are good companies out there, just stay away from every one of these free trials, risk free trials, and all auto-ship programs. If you are looking for a good, reliable, and honest company for a cig-a-like experience I recommend Halo Cigs of 777 eCigs. Both companies are honest, quality driven, and will never rip you off. I’m happy you discovered the scam before it was too late. – Tom

      Reply
    2. MD ZUBAYER HOSSSAIN SAAD

      Have you returned the product and got the money back? He also has given me a number to write on the box and said to return the product. Do they really do so? He said that the money will be given back withing 60 days. Is it possible that he will charge me again after 30 days, though he said he closed my account. should I go to my bank to block my Debit card?

      If any member related to this post can answer my questions, that will also be helpful.

      Thanks

      Reply
      1. kody singleton

        i cancelled on the 21st of last month and on the 3rd of December i got an email saying my product has been shipped i called my back and they heard my story they told me all i have to do is cancel my card and i will be ok

        Reply
        1. Staff

          Isn’t that sad, that you have to cancel your bank card in order to get out from under a scam? I hope you tell as many people as possible to stay away from “free trials” and “No risk” offers. There is always the fine print, and the fine print is ugly. – Julia

          Reply
  17. lanice

    I just made an order to this then found everything out, they haven’t charged my card cause it’s debit and I didn’t put money on it since I hear it’s a scam, but I already paid the 4.95. Ordered it on the 11th and it’s still not here. Should I file a complaint with the better business bureau now???

    Reply
    1. Staff

      That depends. If you want to try it and think you might want to pay that highly inflated price then wait. But if you want something 100 times better, at a fraction of the cost, cancel your order and report them. Companies like this shouldn’t be allowed to sale them.

      Reply
      1. Jesus Ramos

        can they still charge me the 99.95 even if cancelled my debit card the day after i ordered it, i should mention that i got a new debit card in the mail

        Reply
        1. Staff

          Probably not, but you should return it to sender when it does arrive. You won’t like it, you won’t use it, so if I were you I would send it back as soon as it arrives. – Dave

          Reply
  18. Mike White

    I had a similar experience as Rick. Ordered the RISK FREE TRIAL on Oct. 21. Order was shipped on Oct 24. Received on Oct 28. The subscription to MONTHLY SHIPMENTS and the 12 day TRIAL is hidden in the Terms and Conditions you sign by checking a box on the order. Also the 12 days starts on the day you order the trial. 12 days from the 21st would be Nov 2nd, Oct 24th would be Nov 5th, and Oct 28th would be Nov 9th. I tried to contact VAPEX on Oct 31 and on Nov 1st. The Phone number (800-554-5447) and the E-mail address are no good. So on Sat the 2nd of Nov. I went to my bank and cancelled my Debit Card to stop any more charges. I was checking my bank account after I got home and sure enough there was a $99.95 charge on my account. My bank was closed and I was there when they opened Monday the 4th of Nov. Talked to my banks fraud people and VAPEX had posted the charge at 03:02 AM and I didn’t cancel the card till 09:34 AM. but they did get a number for VAPEX (888-959-6702). We talked to VAPEX and they gave me a RMA # and said there would be a 25% restocking fee. VAPEX got the $99.95 but I haven’t received the Merchandise so I guess I’ll send back the TRIAL I received. To sum this all up: 12 day trial is really 2 to 4 days. Risk free Trial is a LIE. You don’t receive what they advertise (I got a blister pack with a USB Charger, + Vaporizing unit, and a Sm bottle of oil) no Case or wall charger. Also, Vapex will not get you to them, try VAPERXS. I’m convinced VAPEX is A SCAM and they are running a FRAUD>> They know you can’t Try their product in the time line, they don’t want you to contact them, they don’t send what they advertise, HOPE this saves other people the problems I have with this Business..

    Reply
    1. Staff

      We’ve published several Scam Alerts for this type of ecigarette scam, but Vapex is by far the worst. The horror stories we are hearing about, like yours above, are all too common. I hope you informed your bank that these charges were never authorized by you. Regardless if the Terms and Conditions were available on the site, most people couldn’t see the link because of the size and color of the link,therefore, you did not have the opportunity to say no. We must find more ways to stop criminals that do this to people looking to quit smoking. I’m so sorry you went through this. – Julia

      Reply
  19. rick mcmillian

    I wanted to share my own personal dealings with you on Vapex.
    I put together a slide show youtube video to expose Vapex for exactly what they are.
    Scam artists.
    The video can be found on youtube by searching for: the truth about vapex
    Or by clicking this url

    Please watch my video and contact the Better Business Bureau in Arizona or Utah if you have been ripped off like I have.

    The video will provide the viewer with contact information to file a complaint.
    It also shows exactly what you get for $99.95.
    Or in my case $199.90, since I accidentally order two trials by mistake.

    These guys need to be shut down as they practice deceptive business practices and change the rules in the middle of the game.

    VAPEX SUCKS!! AVOID THEM AT ALL COST PEOPLE!!

    Reply
    1. Staff

      We watched you video. What you experienced is exactly what thousand of people have gone through. Go to your bank and fight the charges, the company won’t fight you since there are too many complaints already. Print this scam alert and take it with you. You can get your money back. And spread the word. About your video, it runs really slow, you might want to speed it up some. We’ll tweet your link though, it should be seen. Thank you posting your comment – Tom

      Reply
  20. Patricia McClancy

    Vapex sounds just like LiftVapor, they did the same thing but at least they did not make the same claims as Vapex does. I know I fell for LiftVapor but I sure would not buy from something that came from China. All the food recalls and animal product recalls makes me check very carefully for “Made in China” especially anything that goes into mine or my pets body!!!!!!
    Thanks for the alert, sure hope enough people see it or hear about it!!!! I know I am for sure going to share it on facebook!

    Reply

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